U. S. Citizenship and Immigration Services (USCIS) has issued instructions for making inquiries with the agency’s four Service Centers. The new step-by-step instructions are as follows:
Step 1: Contact the National Customer Service Center (NCSC) at 1-800-375-5283. Take note of the following information:
- The name and/or id number of the NCSC representative
- The date and time of the call
- Any service request referral number (tracking number) provided
Step 2: If more than 30 days have passed since you contacted the NCSC and the issue has not been resolved or explained, email the proper USCIS Service Center to check the status of your case:
California Service Center:
csc-ncsc-followup@dhs.gov
Vermont Service Center:
vsc.ncscfollowup@dhs.gov
Nebraska Service Center:
ncscfollowup.nsc@dhs.gov
Texas Service Center:
tsc.ncscfollowup@dhs.gov
If the NCSC did not issue a service request number after your call, note this in your email.
According to the California Service Center, the Step 2 email may be sent sooner than 30 days in these situations:
Expedite Requests: five days
Change of Address: five days
Inquiry re: I-765 Application Pending 90 days: five days
Step 3: In the event you do not receive a response within 21 days of contacting the appropriate Service Center, you may email the USCIS Headquarters Office of Service Center Operations by email at: SCOPSSCATA@dhs.gov. You should receive a response from this email address within 10 days.
McCown & Evans tracks pending cases filed by the firm and uses the USCIS inquiry process as appropriate. Firm clients should contact the attorney handling their case to discuss initiating an inquiry on a particular application.
